TERMS AND CONDITIONS
Contract Terms & Conditions
All services purchased from Fleet Sports Therapy must be preceded by the applicant acknowledging, by way of completing a PAR-q form (personal training or sports therapy session), intake form (pain clinic) that he/she has no physical limitations preventing him/her from participation or reasons why they will not be able to receive a treatment. All individuals under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of Fleet Sports Therapy and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release Fleet Sports Therapy, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property. If purchasing packages that require payments to be made in installments, the applicant agrees to approve such installments be made by credit card on the dates as predetermined in the services contract. All services will either be paid for in advance or at the time of treatment. All packages are to be purchased in advance, and may not be exchanged for cash or transferred to another individual. All packages and offers may not be issued in conjunction with other offers.
Refund & Cancellation Policy
We understand that sometimes a last minute change means that you can no longer make your appointment and we ask that you give us 24 hours notice as we are busy and this allows us to offer the appointment to someone waiting.
Our cancellation policy is as follows :-
If you cancel your appointment more than 24 hours before treatment then no charge is made.
Less than 24 hours we reserve the right to charge 50% of the treatment cost
No show appointments we reserve the right to charge in full
All cancellation charges are at our discretion to the circumstances
Cancellation – 24 hours notice is required for cancellation of single sessions. Missed sessions without the appropriate notice will be charged as if attended. If you are late for an appointment, this time will be deducted from your session.If you are more than 20min late for your appointment (without communication with your therapist), the session will be considered a 'no show', and you will be charged the full amount for the session.
Medical Cancellations – Cancellation is permitted where an individual is not able to participate in a single sessions for medical reasons. A doctor’s note confirming that the individual was not able to attend the session is required within 7 days of missed session and upon receipt, a credit for a makeup session will be issued.