POLICY AND PROCEDURE UPDATES RELATED TO COVID-19 SAFETY

While COVID-19 is still present in our community, our massage facility will operate with these changes to standard policies and procedures to protect staff and client safety.

No Walk-In Appointments: At this time, this facility will not accept walk-in appointments. Please call ahead to make an appointment.

Late Cancelations: We will wave the late cancelation policy for anyone who develops a fever or symptoms of illness. Please call to let us know you feel unwell and we will cancel your appointment without charging you a fee.

 

Client Guests: At this time, we will not allow client guests to wait for clients in the reception area or in session rooms. In the event the guest is a legal guardian of the client an exception is made.

Pre-Session Screening: Please expect a phone call or email health screening 24 hours before your massage appointment.

 

We will ask:

Have you experienced any cold or flu-like symptoms in the last 14 days or has a health professional asked you to self-isolate in the last 14 days?

Have you been in close contact with someone experiencing cold or flu-like symptoms or have you cared for someone testing positive for COVID-19 in the last 14 days?

Have you been tested for COVID-19 in the last 14 days and if yes, what was the result?

Arrival Procedure:

GUIDELINES FOR TREATMENTS

No Walk-In Appointments: At this time, this facility will not accept walk-in appointments. Please call ahead to make an appointment.​

Late Cancelations: We will wave the late cancelation policy for anyone who develops a fever or symptoms of illness. Please call to let us know you feel unwell and we will cancel your appointment without charging you a fee.

 

Client Guests: At this time, we will not allow client guests to wait for clients in the reception area or in session rooms. In the event the guest is a legal guardian of the client an exception is made. 

PRIOR TO YOUR SESSION:

- You will be contacted by your therapist (by phone or online zoom call) to conduct a consultation. 
- You will be screened prior to your treatment

ARRIVAL PROCEDURE:

When you arrive at our facility we will follow a strict protocol to ensure your safety and the safety of our staff:

- Please wait in your car. We will send you a text message or call you when we are ready for you to come in.
- We will greet you at the door and take your temperature with a no-touch thermal temperature reader to make sure you don't have a fever.
- We will ask if you have any symptoms of illness including a cough or digestive issues. If you have a fever or symptoms of illness we will reschedule your massage session to a later date.
- We will be wearing the appropriate PPE (face visor, mask and apron)
- We ask that you please bring along a mask, which you'll need to wear when side lying or laying on your back. If you don't have a mask we will be able to supply you with one.

- You will not be able to use our toilet

- Please don't touch anything when you come in. 

- Please leave your shoes in the container at the top of the stairs
- You will be asked to put your clothing and belongings in the container provided (this is cleaned in between clients)
- While COVID-19 is present in the community we will limit talking to only communication necessary for ensuring a comfortable and safe massage.

POST TREATMENT PROCEDURE:

- Please leave all the linens on the couch
- Payments will all be made contactless (card/ apple pay/ google pay or bac transfer)
- Please use hand sanitiser on your way out

 

Extra measures taken:

 

Please read our risk assessment here:

 

  • There will be 30min gaps in between clients

  • All surfaces (including but not limited to clothes boxes, door handles, table etc) will be disinfected

  • The window will be open during massage sessions. 

  • The doors and windows will be left open in between massage sessions

  • Every client will have clean linens

If you develop symptoms of illness or test positive for COVID-19 within two weeks of your massage session, please call us immediately. We will follow up to check in on your health 1 week and 2 weeks after your session.

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